Privacy Policy
1. Controller
Racquets Club Marbella, S.L. (Manolo Santana Racquets Club), Tax ID B85864528, Ctra. de Istán, km 2, 29602 Marbella (Málaga), Spain. Contact: manolosantanaclub@gmail.com · +34 952 77 85 80.
2. What data we process and why
| Purpose | Data | Legal basis |
|---|---|---|
| Manage bookings, lessons, school, camps, memberships and purchases | Identity and contact details, history, payments, student data | Performance of the contract |
| Handle enquiries and complaints by web, email, telephone or WhatsApp | Contact details and content of the communication | Performance of the contract or legitimate interest in assisting you |
| Service notices: confirmations, reminders and payments | Contact details and booking or fee details | Performance of the contract |
| Marketing communications and informative WhatsApp groups | Contact details and preferences | Your consent or, for services similar to those purchased, legitimate interest with the right to object in each message |
| Health data needed for the activity: allergies or notes about students or minors | Health data you give us | Your explicit consent or that of the person with parental authority |
| Invoicing, accounting and other legal obligations | Identity and transactions | Legal obligation |
| Analytics and advertising on the website | Cookies and browsing data | Your consent (see Cookie Policy) |
Data of children under 14 is processed with the consent of their parents or guardians.
3. Artificial intelligence assistance
Some of our assistance by WhatsApp or web is provided by an artificial intelligence assistant, which identifies itself as such. It can manage bookings and cancellations following the Club's rules. The Club's team supervises the cases that require it, and you can ask to speak to a person.
4. Who we share data with
We do not sell your data. The following may access it, to provide services to us and under contract:
- Bookings and management: Playtomic.
- Payments: Paycomet, Stripe and, if you choose it, Klarna. They process your full card details, not the Club.
- Communication: Spoki and WhatsApp providers, Brevo, Google and other email services.
- Technology: hosting and platform services such as DigitalOcean, Vercel and Abacus.AI, and artificial intelligence providers such as Anthropic and OpenAI.
- Advertising and analytics, if you accept them: Google and Meta.
- Advisers: accountants, legal advisers and insurers, when necessary.
- Public authorities, judges and courts, when required by law.
Within the Club, your data is only seen by the people who need it to assist you.
5. International transfers
Some providers may process data outside the European Economic Area. In that case we rely on a European Commission adequacy decision or standard contractual clauses. You can ask us for more information.
6. How long we keep it
For as long as the relationship lasts and then for the legal periods: as a general rule, 6 years for accounting data and up to 5 years for possible claims. Marketing data is kept until you unsubscribe. Health data is kept only while needed for the activity.
7. Your rights
You can request access, rectification, erasure, objection, restriction and portability, and withdraw your consent, by writing to manolosantanaclub@gmail.com. We will only ask you to prove your identity if we have reasonable doubts. If you are not satisfied, you can complain to the Spanish Data Protection Agency (www.aepd.es).
8. Unsubscribing
You can unsubscribe with the link in each email or by replying "BAJA" to our WhatsApp messages. You will still receive the notices needed for the service purchased.
9. Security and changes
We apply appropriate technical and organisational measures to protect your data. If we update this policy, we will publish the new version here. Refunds and cancellations are governed by the Terms and Conditions.
Last updated: 3 November 2026.